Managed Support Services

Microsoft Dynamics 365
Support & Managed Services

24/7 proactive support, optimization, and managed services for Dynamics 365 environments across Business Central, Finance & Operations, Customer Engagement, and Power Platform. Keep your ecosystem stable, secure, and continuously improving.

Business Central Finance & Operations Customer Engagement Power Platform Integrations Customizations
24/7 Global Support
Certified Microsoft Specialists
Multi-region Compliance
Proactive Monitoring
Environment Health Overview
Live monitoring dashboard
99.3%
Uptime SLA
Avg. Response Time
< 2 hrs
Issues Resolved / Mo
500+
Support Coverage
24 / 7
Certified Consultants
100+
Operational Reality

Your Dynamics Environment Should Drive Growth — Not Create Operational Risk

Without proactive management, evolving Dynamics environments create mounting operational risk. These are the challenges organizations face daily without structured managed support.

System slowdowns & performance issues
Delayed support responses
Compliance & governance risks
Broken integrations & data silos
Upgrade failures & version lag
Low user adoption rates
Increasing technical debt
Unplanned downtime

Always On. Always Optimized.

Our managed support services help organizations maintain stability, improve adoption, and continuously optimize business systems — before problems escalate.

Proactive Monitoring & Maintenance
Continuous health checks · Performance optimization
Compliance & Governance Support
US GST · India GST · UAE VAT · Audit readiness
Integration & Ecosystem Management
Dynamics 365 · Azure · M365 · SharePoint · 3rd-party
Release & Upgrade Management
Structured upgrade planning · Validation · Zero disruption
Security & Access Management
Role audits · DLP policies · Environment governance
Core Coverage

Support Across the Entire Microsoft Ecosystem

Comprehensive managed service coverage from ERP and CRM through Power Platform, integrations, and security governance.

Finance & Operations Support

Financial workflows, supply chain processes, operational performance, reporting pipelines, and environment monitoring for F&O environments.

FinanceSupply ChainReporting

Business Central Support

Configuration support, version upgrades, workflow optimization, reporting enhancement, and ongoing performance tuning for Business Central.

ConfigurationUpgradesOptimization

Customer Engagement Support

Sales, customer service, marketing automation, and customer experience workflows across Dynamics 365 CE modules.

SalesServiceMarketing

Power Platform Support

Support and optimization for Power Apps, Power BI dashboards, Power Automate flows, and Power Pages across your organization.

Power AppsPower BIAutomate

Integration & API Support

API management, integration troubleshooting, automation workflow support, and data synchronization across connected enterprise systems.

APIsAutomationData Sync

Governance & Security

Environment controls, compliance monitoring, security reviews, role-based access audits, and DLP policy management.

DLPAccess ControlCompliance
Our Methodology

Structured for Long-Term Performance

A four-phase approach that takes you from initial environment audit through continuous optimization and strategic improvement reviews.


Get a Free Assessment
01
Phase One

Assessment & Environment Audit

We evaluate current configuration, performance bottlenecks, compliance gaps, security risks, and customization quality across your Dynamics environment.

Support assessment report + improvement recommendations
02
Phase Two

Onboarding & Support Setup

Structured onboarding including access configuration, SLA definition, escalation process design, and support workflow documentation.

Configured support environment + defined SLA framework
03
Phase Three

Monitoring & Continuous Optimization

Continuous proactive monitoring covering performance, errors, integrations, automation flows, and security events — with intervention before issues escalate.

Real-time visibility + proactive issue prevention
04
Phase Four

Reporting & Strategic Reviews

Monthly performance reports, SLA tracking dashboards, environment insights, and strategic improvement recommendations to drive long-term optimization.

Monthly report + strategic optimization roadmap
Support Plans

Flexible Models Based on Business Requirements

Choose the support coverage that matches your operational needs and business criticality.

Silver Plan
Silver
Stable environments requiring standard support coverage
Response Time 8 Business Hrs
Coverage Business Hours
Health Checks Quarterly
Upgrade Support Assisted
Best for: Small teams with predictable workloads
Select Plan
Platinum Plan
Platinum
Business-critical environments requiring continuous global support
Response Time 1–2 Hours
Coverage 24/7 Global
Health Checks Weekly
Upgrade Support Strategic Planning
Best for: Enterprise operations
Select Plan
Industries Supported

Experience Across Complex Business Environments

Our support models adapt to industry-specific compliance, operational, and regulatory requirements unique to each sector.

Manufacturing
Retail & Commerce
Healthcare
Pharmaceutical
Construction
Financial Services
Distribution & Logistics
Professional Services
Education
Telecommunications
Global Support Reach
500+
Active Clients
10+
Industries
15+
Years Delivering
99.3%
Uptime SLA
Trusted by organizations across US · India · UAE and global markets
Why ERBrains

Beyond Ticket Resolution — Support Focused on Continuous Improvement

Organizations choose ERBrains for strategic managed support that goes beyond break-fix — focused on long-term performance, compliance, and business growth.

Proactive rather than reactive support model
Certified Microsoft specialists across all Dynamics modules
Multi-region compliance expertise — US, India, UAE
Structured governance models and environment controls
Cross-functional coverage: ERP · CRM · Power Platform · Integrations
Strategic guidance beyond break-fix support
Global 24/7 delivery capability across time zones
Long-term optimization focus, not just incident resolution

Business Results Enabled Through Managed Support

What organizations achieve when their Dynamics environment is actively managed and continuously optimized.
Improve system availability and reduce downtime
Reduce support delays and accelerate resolution
Improve compliance readiness across regions
Increase user adoption and platform utilization
Optimize performance and reduce technical debt
Reduce operational risk and environment vulnerability
Support business scalability with secure environments
Improve reporting reliability and data confidence
FAQs

Frequently Asked Questions

Answers to the most common questions organizations ask before engaging managed Dynamics support.

QWhat are AMC Support Services?
AMC (Annual Maintenance Contract) Support Services help businesses maintain, monitor, and optimize their ERP, CRM, and business applications through giving the technical support, issue resolution, upgrations, and system enhancements.
QWhat services are included in ERBrains AMC Support?
ERBrains AMC Support includes application maintenance, bug fixing, technical troubleshooting, performance optimization, system monitoring, customization support, integration assistance, upgrades, and 24x7 support services for Microsoft Dynamics 365 and related business applications.
QWhy is AMC important for ERP and CRM systems?
ERP and CRM systems are critical for business operations. AMC support ensures minimal downtime, improved system performance, regular updates, faster issue resolution, and uninterrupted business continuity while helping organizations maximize their technology investment.
QWhich Microsoft solutions are covered under AMC Support Services?
ERBrains AMC Support covers Microsoft Dynamics 365 Finance & Operations, Business Central, Sales, Customer Service, Field Service, Power Platform, CRM applications, and other Microsoft business solutions.
QWho can benefit from AMC Support Services?
Organizations of all sizes including manufacturing, retail, healthcare, finance, logistics, and service-based industries can benefit from AMC Support Services to maintain their ERP and CRM systems efficiently.
QDoes ERBrains provide support for cloud and on-premise environments?
Yes, ERBrains offers AMC support for both cloud-based and on-premise Microsoft Dynamics 365, Business Central, CRM, ERP, and related business applications.
Get Started

Keep Your Dynamics Environment Stable, Secure & Continuously Optimized

Whether you need proactive monitoring, upgrade support, compliance assistance, or 24/7 managed services — our certified specialists help maintain and continuously improve your Dynamics ecosystem.

Trusted support for organizations across US · India · UAE and global operations