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Microsoft Dynamics 365 Customer Engagement (formerly Dynamics 365 CRM)

End to End Customer Management Solutions

ER Brains – Microsoft Dynamics CRM Implementation Partner

Enhance Client Relationships with Dynamics 365 Customer Engagement

Microsoft Dynamics 365 Customer Engagement (formerly Dynamics 365 CRM) is a comprehensive suite that integrates key CE capabilities—Dynamics 365 Sales, Customer Insights, Customer Service, Field Service, and Project Operations—into a unified platform. By connecting these systems, you gain deeper insights into client data, enabling stronger relationships, improved engagement, and increased productivity. A holistic view of client interactions allows you to understand their needs, anticipate their journey, and deliver personalized experiences.

At ERBrains, we specialize in Microsoft Dynamics CRM implementation, helping businesses transform client engagement. As a certified Dynamics 365 Customer Engagement support partner, we ensure you have the right CRM tools on a single platform to provide an exceptional client experience.

Offerings

We offer a broad range of services which helps our customers to analyse, define and achieve their CRM objectives. The services include:

  • Consulting services for Dynamics 365 Customer Engagement Solutions
  • Microsoft Dynamics CRM Implementation services,
  • Solution Engineering
  • Add on Developments or 3rd Party Solutions
  • Custom Development/ Package Implementation / Xrm Capailities
  • Dynamics On Prem to Dynamics 365 Cloud Migrations
  • Version Upgrades and maintenance
  • Production support and on-going maintenance
  • Annual Maintenance Services. (Managed Services 24*7 Support)
  • Dedicated resources model
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Benefits of Microsoft Dynamics 365 CE

Lifesciences

A single source of information about contacts, leads, and clients

Lifesciences

Data and analytics to prioritize leads and opportunities

Lifesciences

Enhanced client experience with insights into clients and their needs

Lifesciences

Personalize communications, sales offers, and services

Lifesciences

A cloud-based solution that helps you connect with clients anytime, anywhere, from any device

Lifesciences

Quicker decisions with insights into client interactions

Lifesciences

Enhanced team efficiency and productivity

Lifesciences

Integration with other Microsoft products like Microsoft 365 and Power BI

Dynamics CRM Implementation Methodology:

Sure Step Methodology organizes the approach into five distinct phases during the implementation project lifecycle –

Analysis

Design

Development

Deployment

Operation

A standard set of templates are available depending on the type of projects. The most common project types are listed below:

Standard Implementation

Typically used as a lean approach to implement Microsoft Dynamics 365 CRM at a single site with moderate complexity.

implementation

Enterprise Implementation

Typically used where a standardized approach for implementing Microsoft Dynamics 365 CRM in either a complex single-site environment or in a global/ multi-site organization where country specific solutions have to be factored on top of a core solution.

enterprise

Agile Implementation

Uses an iterative, incremental process for developing Microsoft Dynamics CRM Services and Solutions. This project gives customer greater control over the final solution because customers can quickly change the direction of the solution from one sprint cycle to next. Typically used at a single site requiring specific features and moderate to complex customizations.

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Rapid Implementation

an accelerated approach for implementing Microsoft Dynamics CRM with minimal or no customizations. This can be used in situations characterized by a limited scope where the basic application features are desired, and/or where the large majority of the customer’s business processes are not considered as complex.

rapid

Microsoft Dynamics CRM Custom Development

We are Microsoft Dynamics CRM development specialists, we have our own in-house Software Development Team to develop and enhance Dynamics CRM to meet exact customer requirements.

This team is highly experienced and expert in the key skills required to develop Microsoft Dynamics CRM including ASP.NET, C#, and Visual Studio:

  • Microsoft Certified Developers
  • C#, .NET, Visual Studio Experienced in CRM and familiar with third party products
  • Development of iPhone, iPad, Tablet and Web Dynamics CRM solutions

Microsoft Dynamics 365 Sales

Empower your sales team with the tools and insights needed to manage the entire sales cycle, from lead capture to closing deals. Microsoft Dynamics 365 Sales centralizes client data and, combined with business intelligence, provides actionable insights to drive a seamless, responsive, and personalized sales experience.
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Microsoft Dynamics 365 Customer Insights

Deliver personalized customer experiences with Microsoft Dynamics 365 Customer Insights. Unify data sources, anticipate customer needs, and take action with real-time journeys, AI-powered channel selection, and automated lead nurturing. Leverage Copilot for faster insights, precise targeting, and effortless content customization.
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Microsoft Dynamics 365 Customer Service

Enable your teams to provide seamless omni-channel engagement and resolve queries quickly. Microsoft Dynamics 365 Customer Service empowers businesses with fast, client-focused support, offering real-time visibility into operations and performance through intuitive dashboards and detailed analytics.
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Microsoft Dynamics 365 Field Service

Optimize your field service operations with predictive maintenance and real-time data insights. Microsoft Dynamics 365 Field Service enables swift responses with complete visibility into service history, assets, maintenance records, and SLAs. Equip your technicians with the right tools at the right time to deliver proactive, efficient service.
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Microsoft Dynamics 365 Project Operations

Equip your teams to win more bids with streamlined contract management, precise project quotes, and accurate forecasting. Microsoft Dynamics 365 Project Operations provides complete visibility into key processes, including opportunity management, resource optimization, project planning, and billing—ensuring a seamless project workflow.
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Microsoft Dynamics CRM – XRM Capabilities

Microsoft Dynamics CRM as a relational database that is noted for its ease of use and rapid deployment. Extended Relationship Management (xRM) is the term used to describe a solution using Microsoft Dynamics CRM to manage other areas of an organisation for example; employees, partners, suppliers, distributors, vendors or assets. Dynamics CRM can be customised to manage these relationships more efficiently and effectively.

We help customers to apply and customise Microsoft Dynamics CRM to any area of an organisation and extend its capabilities and realise the benefits:

  • Tailored solutions for your organisation
  • Ease of use and familiarity of the Microsoft interface
  • Rapid deployment
  • Scalable to grow with requirements
  • Integration with Microsoft Office and other products
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Microsoft Dynamics CRM Support Services for Enterprise

  • To attract new customers for your business and retain the ones you have, your business needs ways to boost sales and customer satisfaction now get the best productivity out of Microsoft Dynamics CRM.
  • Microsoft Services Dynamics Customer Relationship Management (CRM) and Microsoft Dynamics CRM Online solutions help automate the business processes that deliver world-class customer care experiences and improve your sales and marketing impact.
  • Your business can build capabilities such as loyalty management, customer care, and social media integration through systems that are easy to use and provide business insights that can give your organization a competitive edge.
  • Avail our Support services through Annual Maintenance Contract (AMC) adding a spice of Consulting and Development to it. To enhance and maintain your existing system for a better productivity reach us to find out how.
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Your Value

With our solutions for Microsoft Dynamics CRM, your business can effectively:

  • Manage data on sales prospects and customers.
  • Gain insight into sales opportunities and pipeline.
  • Drive customer loyalty through targeted campaigns.
  • Manage customer call center productivity.
  • Tap social media channels for the most up-to-date information.
  • Access and update system information through multiple devices.
  • Integrate Microsoft Dynamics CRM with other lines of business applications.

Microsoft Dynamics CRM Integration Services

Make the most of your Microsoft Dynamics CRM investment with our Dynamics CRM Integration Services 360-degree view of sales opportunities, superior customer interactions and more effective marketing campaigns. These are the results you can expect when your Microsoft Dynamics CRM is fine-tuned and integrated to fit your specific business requirements. ERBrains guarantees a smooth and seamless Microsoft Dynamics CRM integration into your environment because we’ve invested heavily in the skills and expertise required for our employees.

How will you benefit from our Dynamics CRM integration and implementation services?

  • Integration and synchronization with other enterprise applications
  • Rapid time-to-market implementation, faster time-to-ROI
  • Connectivity and streamlining, no re-entering previously captured data
  • Improved customer satisfaction and increased lifetime value
  • Optimized communication with customers and prospects
  • Scalability to grow with your business
  • Seamless Microsoft Dynamics CRM integration with other Microsoft software
  • Microsoft Dynamics CRM integration with Third Party Applications
  • Faster transition, reduced costs with more efficient
  • Implementation
  • Customized, scalable solution with flexibility for business growth
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We use

the application’s flexible open architecture and consolidated platform to offer limitless Dynamics CRM integration possibilities
Microsoft Dynamics CRM Integration with other Microsoft applications and cross provider platforms for increased employee productivity and more efficient business processes, we integrate Microsoft Dynamics CRM with the Microsoft or third-party applications you already use. This helps you maximize the value of your technology investments.

  • Integration with Microsoft Office applications.
  • Integration with line-of-business applications and other Microsoft products, including Microsoft BizTalk Server and Microsoft Office SharePoint Server.
  • Advanced integration with a wide range of third-party applications, like SAP, Oracle, QuickBooks and many more.
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Revolutionize your business with expert Dynamics 365 CE consulting services.

Take your business to the next level with our Dynamics 365 Customer Engagement consulting and support services. As specialists in Microsoft business applications, we provide expert guidance for seamless ERP and CRM implementations. Partner with us to maximize the potential of Dynamics 365 Customer Engagement and drive business success.

Ready to Schedule a demonstration?

Contact Us Today